Shipping Policy

Shipping & delivery

Free standard shipping to eligible addresses throughout the United States. Estimated total delivery time is 8 to 15 business days after order placement.

Order Fulfillment and Shipping Origin

Products may ship from fulfillment facilities in the United States. The shipping origin varies according to product availability and the warehouse assigned to the order.

Smaller items may ship by parcel carrier. Large, heavy or palletized equipment may ship by LTL freight carrier. Orders containing multiple products may arrive in separate shipments from different facilities. The shipping origin does not change our published shipping cost, handling time, delivery estimate, return policy or customer-support responsibility. Action Watersports remains responsible for customer service and order support.

Delivery coverage and shipment types

We accept orders for physical delivery addresses in the United States, where the appropriate carrier can provide service. We do not currently ship to PO boxes. Smaller items may ship by parcel service. Heavy, oversized, palletized or high-value equipment usually requires freight coordination.

Shipping charges

Standard shipping is free for eligible orders and addresses within our delivery area. The cart and checkout show the same shipping charge. Standard parcel delivery, standard curbside freight delivery and carrier-required appointment scheduling, as applicable are included at no additional shipping charge when the customer provides accurate delivery requirements before shipment.

Additional charges apply only when they result from customer-requested nonstandard services or customer-caused delivery problems, such as an incorrect or changed address after dispatch, missed appointments, refused delivery, redelivery, extended carrier storage or special placement beyond standard curbside delivery. We will disclose any such charge and obtain the customer’s approval before charging it.

Processing, cutoff and delivery timeframe

Orders are processed Monday through Friday, excluding applicable holidays. Our daily order cutoff is 5:00 PM Eastern Time. Orders placed after the cutoff, or on Saturday, Sunday or a holiday, begin processing on the next business day.

Handling time: 1 to 3 business days from order placement to carrier handoff.
Transit time: 7 to 12 business days from carrier handoff to delivery.
Total estimated delivery time: 8 to 15 business days after order placement.

The estimate applies to eligible parcel and freight orders and is not a guaranteed appointment date. Product readiness, destination, access restrictions, carrier scheduling, weather, road conditions and holidays can affect delivery. We will communicate material delays using the contact information supplied with the order.

Order review and freight coordination

After checkout, we review the delivery address and determine whether the order will move by parcel, pallet or freight.

For freight, we may need the receiving business name, receiving hours, a reachable phone number, access notes, liftgate requirements, and confirmation of a dock or forklift.

When pickup is arranged, we share available tracking information or delivery appointment details.

If the carrier requires an appointment, the recipient must be available at the phone number supplied with the order.

Multiple shipments

Equipment, parts and tools in the same order may ship separately, from different locations or with different carriers. Separate shipments may have different tracking numbers and delivery dates. Customers are not charged additional shipping solely because an eligible order is divided into multiple shipments.

Preparing to receive equipment

Check the address and contact information carefully. Explain residential, limited-access or other site restrictions before shipment. Freight delivery is normally curbside unless another service is confirmed in writing. The receiving location must have safe carrier access, and the customer must be prepared to receive the shipment at the scheduled time.

Inspecting delivery and reporting damage

Inspect the packaging and equipment before signing whenever possible. Record visible damage with the driver or carrier, take clear photographs, and retain the packaging, pallet and shipment documentation. Contact us within 48 hours if equipment arrives damaged.

We review the order, photographs and carrier information to determine the next step. A resolution may involve replacement parts, replacement equipment, a carrier claim, refund review or another approved remedy. Do not return equipment without authorization.

Cancellations and delays

An order can generally be cancelled before freight pickup or shipment processing starts. Once a label, carrier pickup, special-order release or fulfillment handoff is underway, cancellation may be restricted and supplier or carrier costs may apply. Carrier availability, incorrect addresses, inventory checks and appointment scheduling may also affect the timeline.

Questions about your shipment

Contact us with the order number, equipment model and delivery ZIP code. Our return and refund policy explains return eligibility, authorization and refund review.

Action Watersports
402 Progress Rd, Auburndale, FL 33823, United States

contact@actionswatersports.shop
(863) 967-4148
Monday-Tuesday: Closed; Wednesday-Saturday: 9:00 AM-5:00 PM; Sunday: Closed · Eastern Time